If you urgently require an item, we may be able to expedite your delivery depending upon the day and time of the week your order is received. Please contact us before placing your order. By exception we may be able to hand deliver some items. The same postal fee's apply as per UK (GB) Mainland - please use the free click and collect service to avoid postal fee's if your order is under £80. Orders under £80 and containing age restricted products - £6.95 Age restricted products incur an additional delivery fee due the age verification process via Royal Mail. Please get in touch for further information. We can however arrange carriage for most items however we will need to quote on a case by case basis. Please note some items are collect in store only (such as large packages) - usually these will be marked accordingly and where this happens you will only be able to complete your purchase using Click and Collect from our store in person. In these circumstances we cannot be held liable for any delay or loss as a result. Therefore you may experience a delay in delivery in these circumstances and once an order has been dispatched to our chosen courier we may be unable to guarantee delivery within the stated timeframe. Sometimes due to weather, technical or other unforeseen circumstances the ferry serving the Isle of Arran may not run for a day or more. If a product is out of stock or low and you require a specific quantity please email us at: and we will be happy to help or advise where we can.ĭue to our island location there may be extra delays to your delivery this includes weekends as no postal collections are made. Out of Stock: we do not have this item in our store or warehouse.Low Stock: there may only be 1 item of this stock in our store and we may be awaiting replenishment from our suppliers.If this is the case, we aim to contact you to let you know as soon as we can. Occasionally we may sell out of a product before the website updates. In most cases, these items will be dispatched from us within 2 working days. In stock: this means we have the item in stock at our store.When ordering from our website we recommend making a note of the availability estimate listed for the item(s) you are ordering, as this will give you an idea of when you can expect your order to be delivered. You can also check this information by going to the ‘My Account’ section of our website. If the parcel is trackable online, the tracking number will be included in this email. When your order is dispatched, you will receive an email letting you know which courier the parcel has been sent with. We aim to dispatch your order within 2 working days of receipt assuming all items are currently held in stock.
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